Refund & Cancellation Policy

DTA membership is a recurring subscription that gives you access to all courses on the platform for $39.00 USD per month (or the yearly rate shown at checkout, where offered). Because membership unlocks the full catalog immediately upon activation, all membership payments are non-refundable. You can cancel at any time, and your access continues until the end of the billing period you have already paid for.

Your membership renews automatically each billing cycle until you cancel. We use Stripe, our payment processor, to handle all charges securely — we never store your full card number. The recurring charge appears on your statement from DOOKE LLC or Dooke Tech.

By subscribing, you authorize us to charge your payment method on a recurring basis for the membership until the subscription is cancelled. Prices are shown in USD and may change with advance notice; any price change applies to future billing cycles, not the period you have already paid for.

Before each automatic payment, you'll receive an email reminder letting you know your membership is about to renew — so you always have time to cancel before the next charge if you choose to.

You can cancel your membership at any time directly from your account dashboard — no need to email or call us. Go to Subscription in your portal settings and select Cancel membership. When you cancel, your membership stays active until the end of your current billing period, after which it will not renew and you will not be charged again.

Deleting your account also ends your membership: the subscription is cancelled before your data is removed, so no further charges are made.

All membership payments are final and non-refundable. Because the full course catalog is unlocked the moment your membership activates, we do not offer refunds, credits, or prorated refunds for partial billing periods, unused time, or courses you did not complete.

Cancelling stops future charges only — it does not refund the current period. If you cancel mid-cycle, you keep full access until the period you already paid for ends, and then your membership lapses automatically.

If you believe you were charged in error — a duplicate charge, a charge after you cancelled, or any unauthorized charge — please contact us right away at help@dookademy.com. We review billing-error reports promptly and, where an error is confirmed, will correct it. Reaching out to us first is the fastest way to resolve a billing issue.

If you have a concern about a charge, please reach out to us before opening a dispute or chargeback with your bank or card issuer. We are committed to resolving issues directly and quickly, and most concerns can be settled without involving your bank.

Opening a chargeback without first contacting us may result in your account being paused while the dispute is reviewed, and a chargeback does not replace the cancellation steps described above — you are still responsible for cancelling your subscription to stop future charges.

Looking for quick answers about refunds, cancellation, billing, and what happens to your access? We've gathered the most common questions in one place — read our Q&A.

We may update this Refund & Cancellation Policy from time to time. We'll update the "Last updated" date above, and for significant changes we'll make a reasonable effort to notify active members by email or an in-app notice. The policy in effect at the time of your payment applies to that payment.

Questions about refunds or cancellation? We're here to help.

Dooke LLC (DBA Dooke Tech)
Email: help@dookademy.com
Phone / WhatsApp: 352-721-4266